Front Office Supervisor

SSG HOTELS PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Benefits offered by this job

Discounts on Food/Alcohol Bill

Access to Global Learning + Development tool

Yearly staycation in Garcha Group hotels

Job summary

SSG HOTELS PTE. LTD. in Singapore is seeking a dedicated associate for guest services. Responsibilities include processing guest check-ins, assisting with inquiries, and managing reservations. Candidates should possess a Professional Certificate/NITEC and at least 2 years of experience in the hospitality field.

The role requires proficiency in English and one additional language. The position offers various benefits including discounts on food and accommodations.

Qualifications

• Must have at least 2 years of working experience in a related field.
• Required language(s): English and preferably one other spoken language.

Responsibilities

• Process guest check-ins and room assignments.
• Assist guests with luggage, safety box, and additional room keys.
• Collect payment in compliance with cash handling and credit card processing.
• Answer guest inquiries about hotel services and attractions.
• Pre-register and handle reservations.

Skills

Opera

Marriott systems

Diligent

Trustworthy

Articulate

Education

Professional Certificate/NITEC

Job description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
• To provide assistance when required for luggage’s, safety box, additional guest room keys, transportation etc.
• Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
• Answer enquiries about hotel services, in house events, directions, attractions etc
• Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
• Perform night audits during midnight shift and prepare necessary reports
• Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members
• To always be on time and at work when scheduled, in proper grooming and uniform
• To always remain professional with positive attitude and actions when communicating with guest and associates
• Any other duties / task as requested by management

Other Requirements

• Candidate must possess at least Professional Certificate/NITEC in any field
• Required language(s): English, preferable one other spoken language
• At least 2 year(s) of working experience in a related field
• Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
• Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent