Assistant Front Office Manager (Hotel)

murray pte. ltd.; Singapore; On-site; SGD 32,000 - 42,000; Full time

Benefits offered by this job

Hotel discounts

Global Learning

Staycation benefit

Dining discounts

Job summary

The Garcha Group in Singapore operates a set of boutique hotels including Maxwell Reserve and The Vagabond Club. We are seeking a Front Office professional to manage guest check-ins, assist with room allocations, handle loyalty inquiries and ensure smooth night audit processes.

Ideal candidates will have 2–3 years of related hotel experience, English proficiency, and a Vibe for exceptional guest service; familiarity with Opera PMS/Marriott tools is a plus.

Qualifications

• Candidate must possess at least Professional Certificate/NITEC in any field.
• Required language(s): English, preferable one other spoken language.
• At least 2-3 year(s) of working experience in a related field.

Responsibilities

• Processing guest check-ins and room assignments following hotel's rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible.
• To provide assistance when required for luggage's, safety box, additional guest room keys, transportation etc.
• Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures.
• Answer enquiries about hotel services, in house events, directions, attractions etc.
• Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations.
• Perform night audits during midnight shift and prepare necessary reports.
• Handle any loyalty membership 'Bonvoy' related enquiries, including adequate management of 'Preferred', 'Gold' and 'Platinum' members.
• To always be on time and at work when scheduled, in proper grooming and uniform.
• To always remain professional with positive attitude and actions when communicating with guest and associates.
• Managing the Front Office Team with Front Office Manager inclusive of rostering/appraisals/disciplinary action.
• Any other duties / task as requested by management

Skills

Opera PMS/Cloud

Marriott Global System

Hotel Experience

Diligent

Trustworthy

Strong communication

Education

Professional Certificate/NITEC

Tools

Opera PMS/Cloud

Job description

An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Processing guest check-ins and room assignments following hotel's rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
• To provide assistance when required for luggage's, safety box, additional guest room keys, transportation etc.
• Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
• Answer enquiries about hotel services, in house events, directions, attractions etc.
• Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
• Perform night audits during midnight shift and prepare necessary reports
• Handle any loyalty membership "Bonvoy" related enquiries, including adequate management of "Preferred", "Gold" and "Platinum" members
• To always be on time and at work when scheduled, in proper grooming and uniform
• To always remain professional with positive attitude and actions when communicating with guest and associates
• Managing the Front Office Team with Front Office Manager inclusive of rostering/appraisals/disciplinary action.
• Any other duties / task as requested by management

Other Requirements

• Candidate must possess at least Professional Certificate/NITEC in any field
• Required language(s): English, preferable one other spoken language
• At least 2-3 year(s) of working experience in a related field.
• Required skills(s): Opera PMS/Cloud, Marriott Global System, Hotel Experience, Diligent, Trustworthy, Articulate with strong communication and interpersonal skills.