Concierge

Fairmont Singapore & Swissôtel The Stamford; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

Accor’s Fairmont Singapore and Swissôtel The Stamford are seeking a Concierge to assist guests with tours, dining, bookings, and travel arrangements in Singapore. You will provide information on local attractions, offer theatre and transport bookings, and support guests with immigration and local rules as needed.

The role requires at least 2 years in service, fluent English, and a friendly, proactive attitude.

Qualifications

• Minimum GCE O’ Level or equivalent.
• Minimum 2 years experience in the service industry.
• Fluent reading, writing and speaking English.
• Knowledge of Opera system and related hotel computer systems.
• Friendly and engaging service attitude.

Responsibilities

• Assist guests with tours, dining, bookings, and reconfirmations.
• Provide directional information and suggestions for places of interest.
• Handle limousine bookings and related billing/forecasting.
• Ensure hotel service standards and grooming/diversity of LQA standards are met.
• Provide information and assistance to guests as required.
• Listen actively, maintain self-control and empathy in difficult interactions.

Skills

English fluency

Customer service

Interpersonal skills

Independent work

Education

GCE O-Level or equivalent

Tools

Opera system

Job description

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s charming sights and sounds at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels are also home to a distinct collection of 12 dining and lifestyle choices including Michelin-starred Modern British fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at the 108,000 sq ft Raffles City Convention Centre and one of Asia’s largest spas, Willow Stream Spa.

The Concierge is a specialized guest services representative of a full-service hotel, who aids the guests by providing a wide range of services including essential travel arrangements and delivering accurate tourist information, as well as fulfilling all their needs (of moral and legal) to ensure ultimate guest experience.

Summary of Responsibilities:

Reporting to the Director of Guest Services, responsibilities and essential job functions include but are not limited to the following:

• Assist guests in tours, golf, restaurant, flight booking, reconfirmation and making changes.
• Providing directional information, shopping, places of interest, etc
• Limousine bookings and assignment of limousine jobs, handling of its billings and forecast of limousine revenue
• Ensuring hotel service standard goals, grooming standards, and LQA service standards are met
• Able to provide information and assistance to guests as and when required
• Listen actively and is able to display self-control and empathy in challenging interactions and offer suitable alternative
• Involvement in the pre-arrival arrangement, eg. Birthday decorations, honeymooners, anniversaries etc.
• Making reservations and is well versed with booking system in Singapore for theatre seats, airlines, transportation
• Assist guest with local and foreign governmental rulings, immigration customs visas requirement
• Able to provide information and is fully conversant with Singapore’s places of interests, commercial centers
• Familiar with hotel computer interface, property management systems and internet access
• Handle all telephone enquiries, requests, Mail and Message, and Lost & Found, guest requests/complaints, and ensure timely completion of pick-up and/or delivery service

Requirements:

• Minimum GCE ‘O’ Level or equivalent
• Minimum 2 years experience in the service industry
• Able to read, write and speak English fluently
• Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel’s computer system
• Focused on customer service, detail oriented in training, development and performance management
• Responsive to continuous challenges and open to making changes to achieve targeted results
• Build partnerships with other departments to ensure that guests’ needs are attended to promptly
• Must have a friendly and engaging service attitude
• Possess good guest relations skills, confident, clear English
• Interpersonal skills to deal with guests and colleague issues
• Possess drive, initiative and must be able to work independently

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor,

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS