Telecommunications Officer

Fairmont Singapore & Swissôtel The Stamford; Singapore; On-site; SGD 26,000 - 36,000; Full time

Job summary

Fairmont Singapore & Swissôtel The Stamford is seeking a Telecommunications Officer to support hotel communications. You will handle shift tasks, log incidences, and coordinate with departments to resolve guest requests efficiently.

Ideal candidates bring hospitality experience, strong English, and knowledge of OPERA/PMS systems, PBX, and call accounting. This role is based in Singapore with on-site duties and opportunities for professional growth.

Qualifications

• At least 1 year of experience in Hospitality/Service.
• Good spoken and written English.
• Knowledge of OPERA System is preferred.
• Minimum ‘O’ level education with 5 credits or Diploma.
• Proficient with Windows, Internet Explorer and Word; POS or PMS system.
• Strong management, planning, decision making, interpersonal, communication and counselling skills.
• Knowledge of PBX and Voicemail system, Call Accounting, Guest Request Management and Property Management System.

Responsibilities

• Complete tasks on the Officer Shift Checklist and log job incidences.
• Report broadband and telephone equipment defects to vendors.
• Attend to complaints and enquiries referred by Communications Assistant.
• Highlight important events and instructions to the team.
• Handle follow ups from the previous shift.
• Process the hotel’s general emails to relevant departments.
• Monitor job status in Guest Request Management and report delays.
• Verify call charges and postings in PMS and Call Accounting.

Skills

Customer service

English communication

PBX & Voicemail

POS / PMS knowledge

Opera system

Team coordination

Decision making

Education

O level with 5 credits or Diploma

Tools

OPERA System

PMS system

Job description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Telecommunications Officer

Summary of Responsibilities:

• Complete the important tasks outlined on the Officer Shift Checklist, to record and follow up all job related incidences in the Officer Log

• Report broadband and telephone equipment defects to the relevant vendors

• Attend to complaints and enquiries referred to by Communications Assistant

• Highlight important events, special instructions and information to the team

• Handle follow ups passed over from the previous shift

• Handle and deliver the Hotel’s general emails to the relevant departments promptly for follow up

• Monitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow up

• Monitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting system

Qualifications:

• At least 1 year of experience in the Hospitality/Service Industry preferred

• Good spoken and written English

• Knowledge of OPERA System is preferred.

• Minimum ‘O’ level education with 5 credits or Diploma

• Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system

• Excellent management, planning, decision making, interpersonal, communication and counselling skills.

• Possess knowledge of PBX and Voicemail system, Call Accounting, Guest Request Management and Property Management System
  

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS