Front Office Intern: Guest Service & VIP Support

CapitaLand Investment Limited; Singapore; On-site; SGD 47,000 - 69,000; Full time

Job summary

CapitaLand in Singapore is seeking a Front Office Supervisor to oversee guest services and front desk operations. You will lead a team to deliver consistent service, manage check-ins/check-outs for VIP guests and large groups, and ensure adherence to standards.

You will coordinate daily activities, monitor room status, handle service irregularities, and contribute to revenue through upselling and efficiency improvements. Candidates with hospitality experience are welcome.

Qualifications

• Experience in front office operations within hospitality.
• Strong leadership and coaching abilities.
• Customer-focused with ability to handle VIP guests.

Responsibilities

• Supervise front office team to deliver guest services.
• Coordinate daily front office activities for efficiency.
• Plan resources and assign work to team members.
• Maintain accurate room status information.
• Handle irregularities in service delivery.
• Upsell to maximise room revenue.
• Assist with VIP and group check-ins/check-outs.
• Oversee switchboard and related call services.
• Drive service and operational excellence and respond to guest requests.
• Provide information to guests on amenities and activities.
• Resolve guest concerns and build rapport to enhance experience.
• Monitor guest satisfaction and implement service improvements.
• Manage operational risks and protect data and transactions.
• Coach and develop team performance; monitor progress.
• Analyze operations reports and training needs.

Skills

Guest services

Team supervision

Operations coordination

Upselling

Check-ins/Check-outs

Job description

CapitaLand in Singapore is seeking a Front Office Supervisor to oversee guest services and front desk operations. You will lead a team to deliver consistent service, manage check-ins/check-outs for VIP guests and large groups, and ensure adherence to standards.

You will coordinate daily activities, monitor room status, handle service irregularities, and contribute to revenue through upselling and efficiency improvements. Candidates with hospitality experience are welcome.