Intern, Guest Service

CapitaLand; Singapore; On-site; SGD 20,088 - 32,364; Full time

Job summary

CapitaLand is seeking an Intern, Guest Service to manage front office operations in Singapore. The role focuses on supervising guest services, coordinating daily activities, and ensuring exceptional service standards for all guests, including VIPs and large groups.

You will work on check-ins/check-outs, offer information on amenities and local activities, and drive service excellence across the front desk and switchboard services.

Responsibilities

• Supervise front office guest services to ensure adherence to standards and procedures.
• Coordinate daily front office activities to ensure operational efficiency.
• Plan resources and assign work to team members.
• Maintain accurate room status information and handle irregularities in service delivery.
• Assist in check-ins and check-outs of VIP guests and large groups; supervise switchboard and related call services.
• Monitor and facilitate responses to guest requests for timely follow-up.
• Provide information and recommendations on property amenities and local activities.
• Resolve guest concerns to ensure satisfaction and build rapport with guests.
• Monitor guest satisfaction and feedback for service improvements; propose efficiency and experience enhancements.
• Implement innovation, improvement and sustainability plans for continuous service excellence.
• Ensure compliance with data protection and security procedures for guest registration and transactions.
• Identify potential security threats and respond appropriately during emergencies.
• Coach and develop team performance; monitor and provide feedback for improvement.

Job description

Intern, Guest Service page is loaded## Intern, Guest ServiceApplylocations: Singapore, Central Singaporetime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR004769**About Us**CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 270 cities in over 45 countries.**Job Description****Job Description**Manage front office operations - Supervise team's delivery of guest services to ensure adherence to organisational standards and procedures - Coordinate daily front office activities to ensure operational efficiency - Plan resources and allocate work assignments to team members - Maintain accurate room status information - Handle irregularities related to the delivery of front office service - Supervise upselling procedures to maximise room revenue - Assist in the check-ins and check-outs of VIP guests and large groups - Supervise switchboard services and related call services Drive service and operational excellence -Monitor and facilitate service responses to guests' requests to ensure timely and appropriate follow-up - Provide information and recommendations to guests on property's amenities, services and tourism-related activities - Resolve guests' concerns and feedback to ensure guest satisfaction - Build rapport with guests to enhance service experience - Monitor guest satisfaction levels and feedback for service improvement - Propose improvements to enhance operational efficiency and guest experience - Implement innovation, improvement and sustainability plans for continuous improvement - Act as a role model for service excellence to drive service culture Manage operational risks - Monitor team's compliance with data protection regulation and organisational security procedures for guest registration and credit and cash transactions - Manage and scan crowd to identify and analyse signs of potential security threat for appropriate follow-up - Execute response and recovery actions during emergency situations - Implement loss and risk prevention policies and procedures Manage human resources, finance and report management - Verify and analyse operations reports and guest statistics for management updates - Identify training needs and implement training plans to enhance team capabilities - Provide coaching and feedback to improve team performance - Monitor team performance and provide feedback for improvement**Closing Statement:**At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.Only shortlisted candidates will be notified.