Front Office & Guest Experience Manager

NUVE WAREHOUSE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury hotel in Singapore is seeking a Hotel Front Office Manager to oversee all hotel operations and ensure guest satisfaction. The ideal candidate will manage a team in the Front Office and Housekeeping departments, enhance operational procedures, and handle customer inquiries effectively. With a strong focus on service quality and team leadership, this position requires at least 5 years in a managerial role and excellent communication skills. Join our team and contribute to creating exceptional experiences for our guests.

Qualifications

• At least 5 years of experience in a managerial role or 6 years in front desk operations.
• Must possess integrity and drive.
• Able to correspond in writing with customers and staff.

Responsibilities

• Ensure smooth hotel operations and guest satisfaction.
• Manage the Front Office and Housekeeping teams.
• Improve operational procedures and train new staff.

Skills

Good communication skills

Leadership skills

Problem-solving skills

Ability to work under pressure

Resourcefulness

Education

Degree or Diploma in Hospitality or equivalent

Job description

A luxury hotel in Singapore is seeking a Hotel Front Office Manager to oversee all hotel operations and ensure guest satisfaction. The ideal candidate will manage a team in the Front Office and Housekeeping departments, enhance operational procedures, and handle customer inquiries effectively. With a strong focus on service quality and team leadership, this position requires at least 5 years in a managerial role and excellent communication skills. Join our team and contribute to creating exceptional experiences for our guests.