Student Hostel Officer

SINGAPORE VINGA INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 26,000 - 28,000; Full time

Job summary

Singapore Vinga International Pte. Ltd. is seeking a responsible, caring Student Hostel Officer to manage day-to-day hostel operations and safety while communicating with students, parents and agents.

The role emphasizes emotional intelligence, patient service, and balancing customer care with student management. The position involves evening hours (1:00 PM - 10:00 PM), room allocations, safety checks, and coordination with staff to maintain a clean, orderly living environment for students in a

Qualifications

• Excellent communication and interpersonal skills.
• Good spoken Mandarin and basic English.
• High emotional intelligence (EQ), with the ability to communicate effectively with young students, listen carefully and understand different perspectives.
• Strong customer service mindset, with the ability to communicate patiently and professionally with students, parents and education agents.
• Able to balance serving students as customers and managing them as hostel residents.

Responsibilities

• Check-in and room management: arrange check-ins, check-outs, and allocations; guide students on hostel rules and facilities.
• Student management and welfare: maintain regular communication, offer support, and address concerns while maintaining discipline.
• Communication with parents and third parties: respond to inquiries and report important matters to management.
• Safety management: conduct checks of common areas and ensure CCTV/access control systems function properly.
• Maintenance and facilities: record issues and coordinate with vendors for timely resolution.
• Emergency handling: manage illnesses, disputes and incidents and contact relevant parties as needed.
• General hostel operations: assist with records and administrative duties.

Skills

Communication skills

Interpersonal skills

Mandarin

Basic English

Emotional Intelligence

Customer service

Teamwork

Job description

Student Hostel Officer

We are looking for a responsible, caring and service-oriented Student Hostel Officer with excellent communication and interpersonal skills to join our team. This role involves more than managing the day-to-day operations and safety of a student hostel. A key part of the position is communicating effectively with students, parents, education agents and other relevant parties, while supporting students' daily needs and maintaining appropriate hostel rules, discipline and a positive living environment. We are looking for someone who is emotionally intelligent, patient, attentive, approachable and able to communicate extremely well , while maintaining the right balance between customer service and student management.

Key Responsibilities

• Student Check-in and Room Management

  Arrange student check-ins, check-outs and room allocations;

  Help students familiarise themselves with the hostel environment, facilities and house rules;

  Coordinate room changes and other accommodation arrangements when required.

• Student Management and Welfare

  Maintain regular communication with students and understand their day-to-day needs and concerns;

  Provide appropriate assistance and support when students encounter difficulties;

  Build positive relationships with students while maintaining proper hostel discipline and order;

  Communicate and manage breaches of hostel rules in a calm, reasonable and effective manner.

• Communication with Parents and Third Parties

  Maintain effective and professional communication with parents, education agents and other relevant parties;

  Respond promptly and professionally to accommodation-related enquiries and feedback;

  Handle concerns and complaints appropriately and report important matters to management in a timely manner.

• Safety Management

  Conduct regular checks of hostel common areas and safety facilities;

  Ensure that CCTV systems, access control systems and other relevant facilities are functioning properly;

  Monitor unusual situations or activities within the hostel and take appropriate action when necessary.

• Cleanliness and Environment Management

  Monitor the cleanliness and hygiene of hostel common areas;

  Coordinate with cleaning staff to ensure that the hostel remains clean, comfortable and well maintained;

  Conduct regular checks on rooms, common areas and shared facilities.

• Maintenance and Facilities Management

  Record and follow up promptly on maintenance and repair issues;

  Coordinate with maintenance personnel and relevant vendors to ensure that issues are resolved in a timely manner.

• Emergency and Incident Handling

  Handle situations such as student illness, disputes, safety incidents and other emergencies;

  Contact parents, schools, management or relevant parties when necessary;

  Maintain proper incident records and follow up on cases until they are resolved.

• General Hostel Operations

  Assist with accommodation records, student information and basic administrative duties;

  Support other day-to-day hostel operational matters as required.

Requirements

• Excellent communication and interpersonal skills are essential;
• Good spoken Mandarin and basic English communication skills;
• High emotional intelligence (EQ), with the ability to communicate effectively with young students, listen carefully and understand different perspectives;
• Strong customer service mindset, with the ability to communicate patiently and professionally with students, parents and education agents;
• Responsible, caring, patient, attentive and dependable;
• Able to maintain appropriate boundaries and rules without being unnecessarily harsh or confrontational;
• Able to strike a good balance between serving students as customers and managing them as hostel residents ;
• Calm and mature when handling difficult situations, with good judgement and problem-solving skills;
• Able to manage student disputes, complaints and unexpected situations appropriately;
• Able to work well as part of a team and report important matters to management promptly;
• Basic computer skills , such as using WhatsApp, email, Microsoft Word/Excel and simple online systems;
• Previous experience in student services, hostel management, education, customer service, hotels, serviced apartments or related fields will be an advantage.

Working Hours

1:00 PM - 10:00 PM 5 working days per week, with 2 rest days per week: 1 rest day on a weekend; 1 rest day on a weekday. Rest days will be arranged according to the hostel's operational requirements.

Work Location

Near Boon Keng

Salary

S$2,300 - S$2,500 per month Salary will be commensurate with relevant experience and capabilities.

Who We Are Looking For

We are not simply looking for someone to be "on duty" at the hostel. We are looking for someone who can genuinely manage both student services and hostel operations.

Our students are our customers and should be treated with respect, care and patience