Senior / Guest Service Executive (Orchard Cluster)

Far East Hospitality; Singapore; On-site; SGD 20,000 - 31,000; Full time

Job summary

Far East Hospitality is seeking service-minded front desk associates at Rendezvous Hotel Singapore and Vibe Hotel Singapore Orchard to deliver courteous guest experiences and respond promptly to inquiries.

You will handle cashiering, maintain guest relations, know room types and rates, upsell where possible, and follow security and emergency procedures with a professional attitude.

Join a dynamic hospitality group and start with rotating shifts including weekends and public holidays.

Qualifications

• O Levels or equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communications skills.
• Those without experience are welcome to apply.

Responsibilities

• Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, meeting guest requests whenever possible.
• Handle cashiering functions and adhere to residence policies & procedures.
• Maintain good guest relations with in-house guests at all times.
• Be familiar with all room types and rates, and upsell whenever possible.
• Take ownership of problems and promptly handle guest complaints according to established procedures.
• Ensure guest room security, emergency, and fire procedures are followed.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.

Skills

Outgoing personality

Good communication skills

Customer service mindset

Education

O Levels or equivalent

Job description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline. Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

Job description:

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests' request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence's Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.

Locations available:

• Rendezvous Hotel Singapore
• Vibe Hotel Singapore Orchard

Requirements

• O Levels or equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communications skills.
• Those without experience are welcome to apply.