Assistant Manager - Front Office

Grand Hyatt Singapore; Singapore; On-site; SGD 50,000 - 73,000; Full time

Job summary

Grand Hyatt Singapore is seeking an Assistant Manager - Front Office to support the Front Office Manager and lead Hosts and Team Leaders in daily operations, ensuring seamless guest experiences and brand standards.

You will focus on guest service, operational efficiency, and staff development, with opportunities to contribute to cost control, scheduling, and training in a fast-paced luxury hotel environment.

Qualifications

• Diploma or degree in Hospitality or related field
• 1–2 years of Front Office experience in a hotel environment
• Excellent communication, interpersonal and guest service skills
• Strong organisational abilities and attention to detail
• Team-oriented with flexibility in a fast-paced setting

Responsibilities

• Support Front Office daily operations, ensure efficient check-in/check-out and high guest satisfaction
• Assist in VIP arrivals, guest concerns, and special requests with personalised service
• Coordinate with Housekeeping, Engineering, and other departments for seamless operations
• Update guest history records and implement consistent guest recognition programmes
• Monitor and support performance, grooming and training of Front Office staff
• Contribute to cost control, staffing schedules and productivity while ensuring policy compliance

Skills

Guest service

Communication

Team leadership

Organisation

Attention to detail

Education

Diploma or degree in Hospitality

Job description

Join our team as a Assistant Manager - Front Office, where you will play a vital role in delivering seamless and exceptional guest experiences. Supporting the Front Office Manager and Assistant Front Office Manager, you will help lead a team of Hosts and Team Leaders to ensure the smooth and efficient day-to-day operations of the Front Office. With a strong focus on guest service, operational efficiency, and team development, this role is ideal for those passionate about hospitality and committed to upholding brand standards at all touchpoints.

Key Responsibilities

• Support the daily operations of the Front Office, ensuring efficient check-in/check-out procedures and a consistently high level of guest satisfaction.
• Assist in handling VIP arrivals, guest concerns, and special requests, ensuring personalised and professional service at all times.
• Coordinate closely with Housekeeping, Engineering, and other departments to maintain seamless communication and operational flow.
• Ensure all guest history records are updated and consistent guest recognition programmes are implemented.
• Monitor and support the performance, grooming, and training of Front Office associates to meet service and presentation standards.
• Contribute to cost control, staffing schedules, and productivity measures while ensuring compliance with hotel policies and procedures.

Qualifications

Note: Due to Singapore's foreign worker work pass restrictions, only Singapore Citizens or Permanent Residents will be considered for this position.

• Possess a diploma or degree in Hospitality or a related field.
• At least 1-2 years of experience in Front Office operations within a hotel environment.
• Excellent communication, interpersonal, and guest service skills.
• Strong organisational abilities and attention to detail.
• A team-oriented mindset with the flexibility to adapt in a fast-paced setting.