Front Office Executive

Worldwide Hotels (WWH); Singapore; On-site; SGD 27,000 - 40,000; Full time

Job summary

Worldwide Hotels (WWH) in Singapore is seeking a Front Office Associate to handle guest check-in, verify guest details, update room status, and ensure smooth operations at the front desk.

You will also manage cashiering, respond to guest inquiries, and participate in on-the-job training to support potential career growth within the company. Weekend and public holiday shifts are required as part of the rotating schedule.

Qualifications

• Front office experience is preferred.
• Willing to undergo on-the-job training.
• Good communication and customer-service mindset.

Responsibilities

• Register guests during check-in and verify guest details.
• Handle cashiering duties including rate calculation and shift closing.
• Answer guest inquiries via email, phone, or counter and provide assistance.
• Assist with room checks, reservations, and public area checks as needed.
• Support the hotel’s sustainability initiatives and maintain an inclusive work environment.
• Perform ad-hoc tasks as instructed by management.

Skills

English

Guest service

Teamwork

Education

Secondary education

Job description

Job Description

• Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests particulars, updating of room status, departure calls/checks etc.
• Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing
• Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards
• May be tasked to execute room checks, reservations and public area checks etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion
• Execute all reasonable work processes as instructed by the Company / its Managers from time to time towards the smooth management / operations of the Hotel
• Participate in company's sustainability effort for the environment and being an inclusive employer.

Job Requirement

• Minimum Secondary Education
• Minimum 3 years of hotel front office working experiences preferred. Candidates with no related experience will also be considered as on- the-job training will be provided
• Able to speak and understand English
• Willing to work 10 - 12 hours rotating shift & assigned to our designated hotel branch.
• Independent and able to work under pressure.
• Comfortable to work during weekends and public holidays.
• We regret to inform that only shortlisted candidates will be notified