Front Office Officer

TALENTS@WORK PTE. LTD.; Singapore; On-site; SGD 26,784 - 35,712; Full time

Benefits offered by this job

Restaurant discounts

Job summary

TALENTS@WORK PTE. LTD. in Singapore is seeking a Front Office team member to deliver exceptional guest service in a serene hotel environment.

You will handle reservations, guest relations, billing and general office duties to ensure a smooth and welcoming experience. Responsibilities include greeting guests, managing reservations, distributing keys, and resolving issues to maintain high service standards. The role requires 1 year of front desk experience and strong communication, with shift work

Qualifications

• Minimum O Level or Higher NITEC in Hospitality Operations preferred.
• Minimum 1 year of front desk experience.
• Ability to work shifts and be a team player.
• Good verbal and written communication with guests and colleagues.
• Strong customer service skills to enhance guest experience.

Responsibilities

• Greet and attend to guests to deliver a welcoming and high-quality customer service experience.
• Manage all reservation channels to accurately record and confirm room bookings.
• Distribute room keys efficiently to guests assigned to their rooms.
• Maintain detailed knowledge of room categories, locations, capacities, and furnishings to assist guests effectively.
• Resolve guest complaints and issues quickly to maintain guest satisfaction and service standards.
• Process accounts and billing accurately and efficiently to ensure correct guest charges. General office duties including managing correspondence, emails, filing, and operating the switchboard.
• Handle all incoming and outgoing mail, faxes, and messages for guests promptly.
• Report unusual occurrences to the Supervisor on duty for timely resolution.
• Carry out additional duties as assigned by the Supervisor to support Front Office operations.

Skills

Guest service

Customer relations

Communication

Teamwork

Education

O Level / Higher NITEC in Hospitality Operations

Job description

Join Our Front Office team to deliver exceptional guest service in a serene hotel environment, handling reservations, guest relations, billing, and general office duties to ensure a smooth and welcoming experience.

Responsibilities

• Greet and attend to guests promptly to deliver a welcoming and high-quality customer service experience
• Manage all reservation channels to accurately record and confirm room bookings
• Distribute room keys efficiently to guests assigned to their rooms
• Maintain detailed knowledge of room categories, locations, capacities, and furnishings to assist guests effectively
• Resolve guest complaints and issues quickly to maintain guest satisfaction and service standards
• Process accounts and billing accurately and efficiently to ensure correct guest chargesPerform general office duties including managing correspondence, emails, filing, and operating the switchboard
• Handle all incoming and outgoing mail, faxes, and messages for guests promptly
• Report unusual occurrences to the Supervisor on duty for timely resolution
• Carry out additional duties as assigned by the Supervisor to support Front Office operations

Preferred competencies and qualifications

• Minimum O Level or Higher NITEC in Hospitality Operations preferred
• Minimum 1 year of experience preferably in front desk service
• Ability to work shifts and collaborate effectively as a team player
• Good verbal and written communication skills to interact clearly with guests and colleagues
• Strong customer service skills to enhance guest experience