Front Office Executive

H WORLD HOLDINGS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

H WORLD HOLDINGS SINGAPORE PTE. LTD. is seeking a friendly front desk professional to greet guests, handle check-ins and check-outs, and respond to enquiries with warmth and efficiency.

The role requires basic Mandarin and English, good data entry skills, and the ability to work as part of a service‑oriented team on a 12‑hour shift, four days on and three off. You will coordinate with housekeeping and other departments to maintain guest records and ensure smooth daily operations in a busy hotel

Qualifications

• Basic computer skills required.
• Proficiency in English and Mandarin help assist guests.
• Strong service orientation and teamwork is essential.

Responsibilities

• Handle guest check-ins, check-outs, reservations and enquiries.
• Respond to guest requests and complaints promptly and professionally.
• Process payments and maintain accurate guest records.
• Coordinate with Housekeeping and other departments to ensure smooth daily operations.

Skills

Basic computer skills

English and Mandarin

Teamwork

Guest services

Data entry

Job description

Job Responsibilities

• Handle guest check-ins, check-outs, reservations and enquiries.
• Respond to guest requests and complaints promptly and professionally.
• Process payments and maintain accurate guest records.
• Coordinate with Housekeeping and other departments to ensure smooth daily operations.

Work Schedule

• Four working days and three days off per week. Days off are rostered and may not be consecutive.
• Each shift spans 12 hours, including scheduled breaks.
• Rotating day and night shifts, including weekends and public holidays.

Requirements

• Maintain professional grooming and a neat, presentable appearance.
• Friendly, service-oriented and able to work well in a team.
• Basic computer skills, including data entry and email.
• Basic conversational English and Mandarin are required to assist our English-speaking guests and sizeable Mandarin-speaking guest base.
• Previous hotel experience or relevant qualifications in hospitality or tourism are preferred.
• Able to stand for extended periods while performing front desk duties.