Front Office Duty Manager: Guest Experience Leader

YOTEL SINGAPORE ORCHARD ROAD; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

YOTEL Singapore Orchard Road is seeking an experienced Front Office professional to manage room inventory and guest services in a high-volume hotel, delivering efficient, guest‑centric service.

Requirements include a minimum of four years in Front Office with at least two years as a Guest Services Executive; a proactive ‘can do’ attitude; strong attention to detail; sociable and confident demeanor; and willingness to work a 5‑day shift pattern.

Qualifications

• Minimum of four years in Front Office with at least two years as a Guest Services Executive in a high-volume hotel environment.
• Proactive with a positive attitude and a focus on guest satisfaction.
• Strong attention to detail and sociable, confident demeanor.

Responsibilities

• Handles daily maintenance of room inventory status to achieve optimal revenues and guest satisfaction.
• Anticipate guest needs and respond promptly, coordinating with other departments as needed.
• Coordinate with Security regarding any criminal acts or suspicious guests.
• Coordinate vouchers, billing instructions, rebates, deposits to ensure no bad debts or untraceable charges.
• Take charge of emergencies in absence of higher management and execute procedures.
• Ensure pre-check in procedures are carried out according to SOPs.
• Respond to guest inquiries, problems and complaints promptly and courteously to protect guest satisfaction and hotel interests.
• Manage lobby guest flow to prevent congestion and assist where needed.

Skills

Front Office experience

Guest services

Attention to detail

Communication skills

Shift work

Job description

YOTEL Singapore Orchard Road is seeking an experienced Front Office professional to manage room inventory and guest services in a high-volume hotel, delivering efficient, guest‑centric service.

Requirements include a minimum of four years in Front Office with at least two years as a Guest Services Executive; a proactive ‘can do’ attitude; strong attention to detail; sociable and confident demeanor; and willingness to work a 5‑day shift pattern.