Duty Manager

YOTEL SINGAPORE ORCHARD ROAD; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

YOTEL Singapore Orchard Road is seeking an experienced Front Office professional to manage room inventory and guest services in a high-volume hotel, delivering efficient, guest‑centric service.

Requirements include a minimum of four years in Front Office with at least two years as a Guest Services Executive; a proactive ‘can do’ attitude; strong attention to detail; sociable and confident demeanor; and willingness to work a 5‑day shift pattern.

Qualifications

• Minimum of four years in Front Office with at least two years as a Guest Services Executive in a high-volume hotel environment.
• Proactive with a positive attitude and a focus on guest satisfaction.
• Strong attention to detail and sociable, confident demeanor.

Responsibilities

• Handles daily maintenance of room inventory status to achieve optimal revenues and guest satisfaction.
• Anticipate guest needs and respond promptly, coordinating with other departments as needed.
• Coordinate with Security regarding any criminal acts or suspicious guests.
• Coordinate vouchers, billing instructions, rebates, deposits to ensure no bad debts or untraceable charges.
• Take charge of emergencies in absence of higher management and execute procedures.
• Ensure pre-check in procedures are carried out according to SOPs.
• Respond to guest inquiries, problems and complaints promptly and courteously to protect guest satisfaction and hotel interests.
• Manage lobby guest flow to prevent congestion and assist where needed.

Skills

Front Office experience

Guest services

Attention to detail

Communication skills

Shift work

Job description

YOTEL will never ask you to transfer money or disclose bank log-in details over a phone call or email. Call the 24/7 ScamShield Helpline on 1799 if you are unsure.

Only Singaporean may apply

Main Responsibilities:

• Handles daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest satisfaction
• Anticipate guest needs through observation and offer prompt, efficient service either personally or through effective communication with other departments
• Coordinates with Security with regards to any criminal act within the Hotel or suspicious guests
• Work with relevant departments on vouchers, billing instructions, rebates, deposits to ensure no bad debts, skippers, untraceable charges and allowances.
• Coordinate and take charge of any emergency while higher Management is not on duty in hotel premises. Supervises and executes required emergency procedures in the events of fire, power failure and other emergency situations
• Ensure that pre-check in procedures are effectively carried out according to standard operating procedures
• Deal with guests’ enquiries, problems and complaints promptly, efficiently and courteously to the satisfaction of guests and interest of the Hotel
• Manages lobby guest flow effectively to ensure that there is no congestion, jumping in to assist where needed.

What is this person like?

• Minimum of four years of Front Office experience with at least two years as a Guest Services Executive role in a high-volume hotel environment preferred.
• Pro-active with a ‘can do’ positive attitude.
• Great attention to detail in everything that they do.
• Sociable and confident with each other and our guests.
• Able to do shift work, 5 days work week