Guest Experience Specialist

YOTEL SINGAPORE ORCHARD ROAD; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

YOTEL Singapore Orchard Road seeks a guest‑focused hospitality professional to deliver outstanding service at check‑in, check‑out and throughout guests’ stay.

You will provide guests with information on local attractions and transport, coordinate arrangements for guests’ needs, and solicit feedback for continuous improvement. Strong collaboration with other departments is essential to ensure a smooth guest experience.

Responsibilities

• Provide quality service to the guests by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Provide guests information pertaining to places of interests and important tourist information, assists guests in arranging of public transportation.
• Solicit and communicate guest feedback for continuous improvement.
• Administrative duties include but are not limited to; end of shift reports, daily operational logs and YOTEL communication tool.
• Build strong working relationships and liaise with all other departments

Job description

YOTEL Singapore Orchard Road seeks a guest‑focused hospitality professional to deliver outstanding service at check‑in, check‑out and throughout guests’ stay.

You will provide guests with information on local attractions and transport, coordinate arrangements for guests’ needs, and solicit feedback for continuous improvement. Strong collaboration with other departments is essential to ensure a smooth guest experience.