Guest Relations Officer

GOODWOOD PARK HOTEL PRIVATE LIMITED; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

GOODWOOD PARK HOTEL PRIVATE LIMITED in Singapore is seeking dedicated candidates for the Front Office Department. The role involves providing exceptional guest support, managing check-ins and check-outs, and handling guest inquiries effectively.

Ideal candidates should have a minimum of 1 year of customer service experience, be attentive to details, and possess strong teamwork abilities. Proficiency in spoken and written English is essential, while experience with OPERA is a plus. Join us in delivering remarkable hospitality to our guests.

Qualifications

• Minimum 1 year customer service experience.
• Service orientation and teamwork.
• Conversant in written and spoken English.
• Proficient in OPERA is an advantage.

Responsibilities

• Provide total guest support.
• Welcome and check in/out guests.
• Manage guest enquiries and provide information.
• Act as liaison between customers and the hotel.

Skills

Customer service experience

Service oriented

Attention to detail

Team player

English proficiency

OPERA proficiency

Job description

GOODWOOD PARK HOTEL PRIVATE LIMITED

One of Singapore’s most established Heritage Hotel and strategically located at Scotts Road, the Goodwood Park Hotel has celebrated its timeless elegance, legendary hospitality, and tradition of excellence. We are committed to building a high-performing team that is thoroughly engaged in achieving service excellence to exceed our guests' expectations.

To continue the legacy of Goodwood Park, we are looking for dynamic and committed candidates to join our Front Office Department. Reporting to the Senior Front Office Manager, your job responsibilities include, but not limited to:,

Responsibilities

• Provide total guest support.
• Responsible for welcoming and checking in and out of guests to the Hotel.
• Managing guest enquiries and providing information of hotel to guests, whenever applicable.
• Act as key liaison between the customers and the Hotel in delivering total customer satisfaction.

Requirements

• Minimum 1 year customer service experience.
• Attentive to details. Service oriented and a team player.
• Conversant in written and spoken English.
• Proficient in OPERA will be added advantage.

For more information, please visit www.goodwoodparkhotel.com.

Please be informed that only shortlisted candidates will be notified.