Front Office Duty Lead — 24/7 Transit Hotel

Private Advertiser; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

Private Advertiser in Singapore operates a transit hotel environment with 5-day weeks and rotating shifts, including nights when required. The role focuses on front office leadership, guest experience oversight, and operational decision-making during the shift.

You will lead receptionists, manage desk coverage, and ensure service standards while coordinating with housekeeping and security as needed. Strong communication and calm leadership are essential.

Qualifications

• Previous duty management or front office leadership experience preferred.
• Strong understanding of front office operations and guest flow.
• Decisive, able to manage shifts independently.
• Excellent communication and composure under pressure.
• Willing to rotate shifts including weekends and holidays.

Responsibilities

• Lead and manage front office during assigned shift.
• Guide receptionists and support staff.
• Coordinate desk coverage, tasks and breaks.
• Monitor guest journey and resolve issues during shift.
• Coordinate with housekeeping on room status.
• Oversee cash handling and shift close.
• Prepare shift handovers and report risks.
• Respond to security and safety matters during shift.

Skills

Front Office Leadership

Guest Experience

Team Supervision

Communication

Decision Making

Job description

Private Advertiser in Singapore operates a transit hotel environment with 5-day weeks and rotating shifts, including nights when required. The role focuses on front office leadership, guest experience oversight, and operational decision-making during the shift.

You will lead receptionists, manage desk coverage, and ensure service standards while coordinating with housekeeping and security as needed. Strong communication and calm leadership are essential.