Front Office Bellman

Dao by Dorsett AMTD Singapore; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

Dao by Dorsett AMTD Singapore is seeking a courteous Bell Desk/Guest Services associate to greet guests, assist with luggage, and maintain the hotel entrance and driveway area.

You will ensure smooth operations of the entrance, coordinate with transport partners, and promptly respond to guest requests while upholding grooming standards and service quality.

Qualifications

• Greet guests warmly and by name when possible
• Adhere to grooming standards
• Manage driveway, entrance and guest elevators
• Store luggage securely in designated areas
• Deliver newspapers daily with minimal waste
• Address arriving/departing guests and thank them

Responsibilities

• Deliver and retrieve luggage, deliveries and messages promptly
• Maintain neat driveway, entrance, elevators and luggage storage area
• Liaise with taxi, coach and travel companies to ensure smooth guest experience
• Handle guest requests and follow up on daily needs
• Ensure correct addressing of guests and create welcoming atmosphere
• Keep updated on current events relevant to Singapore
• Assist with deliveries and luggage handling as directed
• Perform any other duties as directed by supervisor

Job description

DUTIES & RESPONSIBILITIES

• Adhere to our grooming standards at all times.
• Welcomes and greets guests (by name if known) always in a warm and friendly manner.
• Ensures daily smooth operation of driveway, hotel entrance and guest elevators.
• Ensures sufficient storage of guest luggage and deliveries in the appropriate storage areas.
• Ensures daily delivery of all guest newspapers while taking into account minimal wastage and cost control.
• Ensure that all arriving & departing guests are correctly addressed and made to feel welcomed / thanked for choosing Dao By Dorsett.
• Maintains neat and tidy driveway, hotel entrance, elevators and also the luggage storage room.
• Keeps personally updated on current events in Singapore.
• Ensures daily guest request is being met and follows-up on daily request and complaint.
• Promptly deliver and retrieve guest luggage, deliveries and messages.
• Maintains good relationship with all taxi, coach and travel companies.
• Any other duties as directed.