Bell Captain

THE SINGAPORE RESORT & SPA; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

The Singapore Resort & Spa is seeking a courteous Bell Captain to provide luxury service to hotel guests while overseeing luggage handling and guest transport coordination.

You will work with Concierge and housekeeping teams to ensure seamless arrivals, escort guests to rooms, and offer recommendations while maintaining a polished appearance and professional demeanor at all times.

This role requires standing long hours, weekend shifts, and a proactive attitude to meet guest expectations.

Qualifications

• Comfortable to stand for long hours.
• Comfortable with shift hours.
• Comfortable to work on weekends and Public Holidays.

Responsibilities

• Show attention to detail in all tasks performed.
• Assist the concierge with the shining ritual.
• Collection, delivery, handling and storage of all guest luggage as per procedure and record on the log book.
• Deliver guests correspondence and packages to rooms or designated locations and record on the log book.
• Escort guests to their rooms, explaining the facilities of the hotel en route, when required.
• Greet guests by name and introduce to the other team members whenever possible.
• Ensure the workplace and working equipment is clean and well maintained at all times.

Skills

Guest service

Professional demeanor

Job description

MAIN DUTIES

To provide a luxury level of service to Hotel Guests while completing a variety of tasks assigned by the Concierge.

Bell Captain Responsibilities

• Show attention to detail in all tasks performed.
• Perform any other related duties as directed.
• Assist the concierge with the shining ritual.
• Abide by the Sofitel Singapore Sentosa Handbook/Concierge induction book.
• Collection, delivery, handling and storage of all guest luggage as per procedure and record on the log book.
• Deliver guests correspondence and packages to rooms or wherever designated and record on the log book.
• Assist valets with guests when necessary.
• Ensure lobby presence is felt especially Boon Tat Link's driveway entrance.
• Anticipate and offer assistance to guests, especially when they are seen with luggage.
• Be proactive and to offer transportation options to guests.
• Work with the team to achieve common goals.
• Practice and present a positive attitude at all times.
• Assist in achieving on-going improvements in the quality of service delivered to both external and internal customers.
• Ensure fast, effective and friendly service is provided to internal and external guests at all times.
• Escort guests to their rooms, explaining the facilities of the hotel en route, when required.
• Greet guests by name and introduce to the other team members whenever possible.
• Assist guests with any information requested and recommend the use of hotel facilities whenever possible.
• Only use approved contacts or vendors to offer transportation options. Other approved options would be applications as installed in the City Guru Duty Phone or iPad.
• Ensure the workplace and working equipment is clean and well maintained at all times.
• Comply with instructions given by the employer, for workplace health and safety at the workplace, including work policies and risk management procedures.
• Use personal protective equipment if it is supplied and training has been given in its use.
• Report any potentially or actually unsafe or hazardous conditions to the Workplace Health and Safety Officer or manager both verbally and in writing.
• Ensure you are familiar with the emergency procedures for the hotel including your role.

Requirements

• Comfortable to stand for long hours.
• Comfortable with shift hours.
• Comfortable to work on weekends and Public Holiday.