Assistant Duty Manager

PARK REGIS INVESTMENTS PTE. LTD.; Singapore; On-site; SGD 38,000 - 50,000; Full time

Job summary

park regis investments pte. ltd. in Singapore seeks a Duty Manager responsible for overseeing front desk operations and ensuring guest satisfaction. The ideal candidate will manage daily operations and respond to guest needs, complaints, and feedback.

In addition, the Duty Manager will coordinate with various departments, conduct training, and maintain the hotel’s operational standards. This role is crucial in fostering a positive guest experience and effective team coordination.

Responsibilities

• Oversee the daily Front Office Operations.
• Take care of VIP guests—anticipate and fulfil their needs.
• Inspect VIP arrival rooms and show rooms.
• Coordinate group arrivals and departures.
• Attend to guest requests/feedback.
• Handle guest complaints/incidents and log entries.
• Be conversant with Fire and Emergency procedures.
• Inspect the hotel for cleanliness and safety.
• Coordinate among engineering, housekeeping, and front office.
• Coordinate with the Security Department on incidents.
• Take charge during Emergency Situations.
• Stay updated with the Hotel’s Products and Promotions.
• Recommend improvements in hotel operations.
• Ensure strategic deployment of staff.
• Monitor team members about performance.
• Approve rebates and guest entertainment expenses.
• Conduct shift briefings and provide feedback.
• Identify areas for improvement and conduct training.
• Ensure policies are communicated to the team.
• Report unsafe working conditions.
• Perform duties assigned by the Rooms Division Manager.

Job description

Job Summary

The Duty Managers are responsible for the day-to-day operations of the front desk and the welfare of our guests. They act as liaison officers and make decisions concerning the guests' well-being.

Job Responsibilities

• Oversee the daily Front Office Operations.
• Take care of VIP guests—anticipate and fulfil their needs and welcome/bid farewell on behalf of the Management.
• Inspect VIP arrival rooms and show rooms.
• Coordinate group arrivals and departures.
• Attend to guest requests/feedback and ensure the guests’ positive stay experience.
• Handles guest complaints/incidents and makes accurate and unbiased log entries for Management’s attention.
• Corresponding with guests on other matters via email.
• Be fully conversant with Fire and Emergency procedures.
• Frequently inspect the hotel to ensure its cleanliness, safety, and upkeep and report any findings to the respective departments.
• Coordinate among the engineering, housekeeping, and front office departments to handle and ensure ongoing room projects (PMR/ air-con servicing, etc.) are completed, and rooms are back into the inventory in time to minimise revenue loss.
• Coordinate with the Security Department concerning any suspected criminal act within the hotel.
• In the absence of the Management Team, take charge of any Emergency Situation or act on behalf of the Management Team.
• To stay updated with the Hotel’s Products, Promotions and happenings in Singapore.
• Recommend improvements in hotel operations – Processes, Services or Revenue.
• Ensure the sufficient and strategic deployment of manning, including reception and lobby coverage, coordinating meal breaks, etc.
• Assist in monitoring and reminding all team members about punctuality, grooming, conduct and performance.
• Approve rebates, paid out and guest entertainment expenses, noting valid reasons and ensuring that necessary documents support them.
• Assist in conducting shift briefings and provide feedback and information to the team.
• Identify the areas of improvement and conduct training for the team.
• Ensure all instructions and policies are communicated to the team.
• Report unsafe working conditions and follow up on rectifications.
• Performs any other duties assigned by the Rooms Division Manager that may reasonably be required for the needs of the business and to fulfil your role.