Bellman

Crowne Plaza Hotel Changi Airport; Singapore; On-site; SGD 25,000 - 33,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training program

Job summary

Crowne Plaza Hotel Changi Airport in Singapore invites a cheerful Bellman to be the first welcome for guests, assisting with luggage, opening doors, and guiding VIP arrivals. You’ll help guests settle in and point them to services with a smile.

Daily duties include aiding check-in/out via self-service kiosks, sharing local recommendations, coordinating with departments, and ensuring a smooth, personalised guest experience from arrival to departure.

Qualifications

• Minimum qualification in GCE O levels.
• Willingness to work rotating shifts including mornings, afternoons and nights.
• Independent and motivated with a friendly personality.
• Knowledge of Singapore attractions is a plus.

Responsibilities

• Assisting guests with their luggage from taxi/car/transportation.
• Assisting arriving and departing guests by opening and closing car and taxi doors.
• Be aware of daily arrivals and departures with emphasis on VIPs.
• Communicating with different departments to welcome VIP guests.
• Assisting guests with the check-in/check-out process via self-check in kiosks.
• Guiding the guest through check-out process and answering basic billing enquiries.
• Providing basic information of the room e.g. directions, room type and basic features.

Skills

Concierge Services

Able To Work Independently

Greeting Guests

Attention to Details

Approachable

Team Player

Lifting Luggages

Great Personality

Hotel Operations

Welcoming Guests and VIPs

Education

GCE O levels

Job description

Job Description

As a Bellman, you are the first point of contact with our guests as they enter the hotel. Your friendly personality will spark joy to our guest and make their welcome experience a truly experience one. You are passionate to deliver true hospitality. You are in the know and always ready to assist our guests, either with their baggage delivery or call for a transportation for them to explore Singapore.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Assisting guests with their luggage from the taxi/car/transportation
• Assisting arriving and departing guests by opening and closing car and taxi doors
• Be aware of daily arrivals and departures with emphasis on VIPs
• Communicating with different departments to welcome VIP guests
• Assisting guests with the check-in/check-out process via the self-check in kiosks
• Guiding the guest throughcheck-out processand answering basic billing enquires
• Providing basic information of the room e.g. directions, room type and basic features

Job Requirements

What we need from you

• A minimum qualification in GCE O levels
• Able to commit rotating working shift hours - Morning, Afternoon and Night Shift (5 days work week, 9.5hours per shift including 45 minutes meal break) over weekends and public holidays
• Independant and motivated individual with friendly personality
• Be knowledgeable about the hotel and places of interest in Singapore

Additional Notes

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Skills

Concierge ServicesAble To Work IndependentlyGreeting GuestsAttention to DetailsApproachableTeam PlayerLifting LuggagesGreat PersonalityHotel OperationsWelcoming Guests and VIPs