BELLMAN

LINK HOTELS INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 20,000 - 31,000; Full time

Job summary

LINK HOTELS INTERNATIONAL PTE. LTD. is seeking a Guest Services professional to deliver warm arrivals and seamless departures at the lobby, ensuring guest comfort from check-in to check-out.

You will welcome guests, assist with luggage, escort to rooms, explain hotel facilities, arrange transportation, coordinate with Front Office, and respond promptly to guest requests to uphold a high standard of service.

Responsibilities

• Welcome guests and assist with luggage during arrival.
• Escort guests to rooms and explain hotel facilities.
• Arrange transportation and taxi bookings for guests.
• Assist with luggage collection and check-out coordination.
• Coordinate with Front Office to ensure smooth departures.
• Provide directions and information on local attractions.
• Maintain lobby cleanliness and manage crowd flow.
• Report security concerns and safeguard guest belongings.
• Record luggage storage and deliveries; assist with newspapers.
• Attend briefings and training; perform other duties as required.
• Perform other duties assigned by Front Office Manager or Management.

Job description

Guest Arrival Services

• Welcome guests in a professional and friendly manner.
• Assist guests with luggage during arrival and departure.
• Escort guests to assigned rooms when required.
• Introduce room features, hotel facilities and services to guests.
• Assist guests with transportation arrangements and taxi bookings.

Guest Departure Services

• Assist guests with luggage collection and transportation upon check-out.
• Coordinate with Front Office to ensure smooth departures.
• Assist guests with vehicle arrangements and luggage loading.

Guest Assistance

• Deliver guest messages, parcels, letters and amenities.
• Respond promptly to guest requests and enquiries.
• Provide directions and information regarding hotel facilities and local attractions.

Lobby Operations

• Maintain cleanliness and tidiness of the lobby entrance area.
• Assist with crowd control and traffic flow at the hotel driveway.
• Monitor guest arrival and departure activities.

Safety & Security

• Report suspicious activities, security concerns, accidents or incidents immediately.
• Safeguard guest belongings entrusted to the hotel.
• Follow hotel emergency and evacuation procedures.

Administrative Duties

• Maintain proper records of luggage storage and guest item deliveries.
• Assist with newspaper distribution where required.
• Attend departmental briefings and training sessions.

Other Duties

• Perform other duties assigned by the Front Office Manager or Management.