Duty Manager (Local Candidates Only)

Kempinski Hotels; Singapore; Presencial; SGD 61.000 - 100.000; Jornada completa

Descripción de la vacante

Kempinski Hotels in Singapore is seeking a Duty Manager to supervise reception operations and support Front Office and Guest Services to deliver high standard service.

The role reports to the Front Office Manager and requires at least 3 years in a similar role, plus strong English and Opera PMS know-how. Local candidates preferred for Singapore location and permanent full-time employment.

Formación

• Minimum 3 years experience in a similar role.
• Proficient in English with strong communication skills.
• Strong customer-focused approach and professional presentation.

Responsabilidades

• Plan and supervise day-to-day reception operations, including room sales and VIP assignments.
• Ensure prompt, cordial guest attention and resolve related problems.
• Handle guest requests and complaints with courtesy and efficiency, and coordinate with staff.
• Liaise with departments to ensure accurate guest information and billing.
• Maintain reservation procedures and verify arrivals and same-day charges.
• Respond to operational requests from Front Office and other hotel departments.
• Carry out ad-hoc duties as assigned.

Conocimientos

Interpersonal skills

English language

Customer focus

Communication

Herramientas

Opera PMS

Descripción del empleo

Duty Manager (Local Candidates Only)

Department: Rooms Division, Front Office & Guest Services

Employment Type: Permanent - Full Time

Location: Singapore - Singapore

Description

Reporting to the Front Office Manager, the incumbent in the position is responsible for supervising the operations at the reception. He/she will support and assist the Front Office and other departments to ensure that the highest professional services are given to all guests in accordance with the Kempinski and Leading Quality Assurance (LQA) service standards.

Overall Objectives

• Plan and supervise the day-to-day operations of the Reception section which are related to the arrival and departure of guests, including the room sales, the room assignments of VIPs, Groups and Crews and room registrations.
• Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.
• Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all complaints received from all guests. Follow up when necessary.
• Liaise and coordinate with various departments to ensure all information on guests are accurate such as rate, room type, billing, guest requests and oversee that guests’ specific requirements are addressed in an efficient manner.
• Control room availability for walk-ins and establish accountability for guests’ departure dates and times.
• Follow up with Housekeeping any unresolved room discrepancies.
• Maintain reservation procedures, same day arrivals.
• Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
• Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.
• Understand and carries out duties in line with Hotel Emergency Procedures.
• Inspects guestrooms on a daily basis.
• Responds promptly to any operational requests from Front Office and other hotel departments.
• Other ad-hoc duties as assigned.

Requirements

• Warm, pleasant, friendly and confident, with good interpersonal skills.
• Possess good command of English
• Minimum 3 years experience in a similar role
• Comprehensive Opera knowledge
• Mature & Customer focused.