Front-of-House Lead - Guest Experience & Team Growth

artizan concepts international pte. ltd.; Singapore; On-site; SGD 56,000 - 78,000; Full time

Job summary

artizan concepts international pte. ltd. is seeking an experienced Restaurant Manager to support daily restaurant operations in Singapore. You will lead the front-of-house team to ensure prompt, friendly service and maintain high standards of guest satisfaction.

You will oversee staff performance, handle customer inquiries and complaints, and help implement new initiatives to grow sales while promoting a positive, productive work environment for the team.

Qualifications

• 2+ years of experience in a management role in a busy restaurant.
• Excellent leadership and communication skills.
• Ability to work well under pressure, with excellent time-management skills in a fast-paced environment.
• Ability to multitask and prioritise tasks, with strong attention to detail.

Responsibilities

• Supporting the Restaurant Manager in the day-to-day operations of the restaurant, ensuring all guests receive prompt and friendly service
• Overseeing the front-of-house team, providing guidance and support to ensure they are performing to the highest standard
• Responding to customer complaints and resolving any issues in a prompt and professional manner
• Ensuring that the restaurant is clean, well-maintained, and properly set up at all times
• Assisting the manager in implementing new initiatives and driving sales growth
• Helping to manage and motivate the team, promoting a positive and productive work environment

Skills

Leadership

Communication

Time management

Multitasking & prioritisation

Attention to detail

Job description

artizan concepts international pte. ltd. is seeking an experienced Restaurant Manager to support daily restaurant operations in Singapore. You will lead the front-of-house team to ensure prompt, friendly service and maintain high standards of guest satisfaction.

You will oversee staff performance, handle customer inquiries and complaints, and help implement new initiatives to grow sales while promoting a positive, productive work environment for the team.