Front-of-House Leader | Guest Experience & Ops

NANACHOME PTE. LTD.; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

Nanachome Singapore seeks an experienced Assistant Manager to lead the front-of-house team, ensuring exceptional Japanese hospitality and smooth restaurant operations.

You will supervise daily floor operations, motivate and coach the service team, greet guests, address feedback promptly, coordinate with kitchen staff and Restaurant Manager, and maintain cleanliness, hygiene and food safety standards.

Qualifications

• Supervise daily floor operations to maintain efficient service.
• Lead, motivate, and coach the service team for high performance.
• Greet and engage guests to deliver outstanding service.
• Manage guest feedback promptly and professionally.
• Coordinate with kitchen staff and Restaurant Manager for timely service.
• Monitor cleanliness, hygiene, and food safety standards.
• Assist with opening/closing procedures, reservations management, and cashiering.
• Train new team members on SOPs to maintain quality.

Responsibilities

• Supervise daily floor operations to maintain efficient and seamless service delivery
• Lead, motivate, and coach the service team to achieve high performance and guest satisfaction
• Greet and engage guests to provide outstanding customer service and enhance their dining experience
• Manage guest feedback by addressing and resolving issues promptly and professionally
• Coordinate with kitchen staff & Restaurant Manager to ensure timely and accurate food and beverage service
• Monitor and enforce cleanliness, hygiene, and food safety standards throughout the restaurant
• Assist with opening and closing procedures, including reservations management and cashiering tasks
• Train new team members on company SOPs to uphold service quality and operational consistency

Job description

Nanachome Singapore seeks an experienced Assistant Manager to lead the front-of-house team, ensuring exceptional Japanese hospitality and smooth restaurant operations.

You will supervise daily floor operations, motivate and coach the service team, greet guests, address feedback promptly, coordinate with kitchen staff and Restaurant Manager, and maintain cleanliness, hygiene and food safety standards.