Lead Restaurant Operations & Guest Experience

KNS FOOD JUNCTION PTE. LTD.; Singapore; On-site; SGD 65,000 - 90,000; Full time

Job summary

KNS FOOD JUNCTION PTE. LTD. in Singapore seeks an experienced Restaurant Manager to coordinate daily Front of House and Back of House operations, deliver superior service, and maximise customer satisfaction.

You will supervise shifts, train staff, manage costs, and drive brand awareness through local events and promotions. Proficiency with OpenTable and PeachWorks and strong leadership are essential.

Qualifications

• Experience as Restaurant Manager or General Manager.
• Proven customer service leadership experience.
• Strong understanding of F&B ingredients and dishes.
• Knowledge of restaurant management software.

Responsibilities

• Coordinate daily Front of House and Back of House operations.
• Deliver superior service and maximise customer satisfaction.
• Respond efficiently to customer complaints.
• Review product quality and research new vendors.
• Organise and supervise shifts.
• Appraise staff performance and provide feedback.
• Estimate future needs for goods and supplies.
• Ensure sanitation and safety compliance.
• Manage restaurant image and branding.
• Control operational costs and reduce waste.
• Create reports on revenues and expenses.
• Promote the brand through local events and promotions.
• Train staff on customer service practices.
• Implement policies to maintain operations.

Skills

Leadership

Customer service

F&B knowledge

Cost management

Tools

OpenTable

PeachWorks

Job description

KNS FOOD JUNCTION PTE. LTD. in Singapore seeks an experienced Restaurant Manager to coordinate daily Front of House and Back of House operations, deliver superior service, and maximise customer satisfaction.

You will supervise shifts, train staff, manage costs, and drive brand awareness through local events and promotions. Proficiency with OpenTable and PeachWorks and strong leadership are essential.