Front of House Concierge & Guest Experience Lead

PERSOL; Singapore; On-site; SGD 33,000 - 36,000; Full time

Job summary

PERSOL is seeking a Front of House professional to deliver exceptional hospitality and customer care at our Orchard site. You will greet visitors, manage registrations, answer calls, and support staff with facilities knowledge to ensure a seamless experience.

The role requires at least 1 year in a front-of-house capacity within corporate or hotel settings, strong communication, and proficient MS Office skills. Working hours vary across shifts, Monday to Saturday.

Qualifications

• Minimum 1 year of experience in Front of House within a Corporate or Hotel environment.
• Experience in a fast-paced, high-care setting.
• Strong customer service skills and team collaboration.
• Professional telephone manners and excellent verbal/written communication.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Greet, register and assist visitors at reception.
• Answer calls professionally and handle concierge requests.
• Manage appointments, visitor flow and call logs.
• Ensure staff have knowledge of facilities and meeting room locations.
• Keep meeting rooms and visitor area tidy and ready.
• Support board visits, VVIP movements and event logistics.
• Address workplace queries and assist with issues.
• Alternate rotation to assist Mailroom duties when required.

Skills

Customer service

Telephone manners

Verbal communication

Written communication

Tools

Microsoft Office

Job description

PERSOL is seeking a Front of House professional to deliver exceptional hospitality and customer care at our Orchard site. You will greet visitors, manage registrations, answer calls, and support staff with facilities knowledge to ensure a seamless experience.

The role requires at least 1 year in a front-of-house capacity within corporate or hotel settings, strong communication, and proficient MS Office skills. Working hours vary across shifts, Monday to Saturday.