Front Line Associate

Western Union Financial Services, Inc.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global financial services company in Singapore is looking for a Front Line Associate / Customer Service Representative. You'll provide exceptional customer service and guidance in transaction processes while ensuring compliance with regulations. Ideal candidates will have experience in money transfer operations, strong communication skills, and proficiency in MS Office. The role offers excellent opportunities for career growth, along with a competitive salary and benefits package.

Benefits

Competitive salary

Opportunities for skill development

Benefits package

Responsibilities

• Welcoming customers and guiding them in processing transactions.
• Ensuring transactions comply with rules and regulations.
• Professionally handling customer inquiries in a timely manner.

Skills

Customer service experience in money transfer operations

Problem-solving skills

Experience in cash management

Strong communication skills

Fluency in English and other languages

Proficiency in MS Office tools

Job description

Front Line Associate / Customer Service Representative - Full-time – Singapore

Do you possess exceptional customer service skills? Do you want to join a global company that is committed to moving money for better? Join Western Union as a Front Line Associate / Customer Service Representative - Full-time.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer

You will be responsible for welcoming customers, providing them with guidance & help in processing their transactions. Another aspect of your role is to ensure that all transactions are performed in accordance with our compliance rules and you will professionally deal with customers inquiries in a timely manner.

Required Skills, Attributes, and Qualifications

• Customer service experience in money transfer operations
• Problem-solving skills
• Experience in cash management
• Strong communication skills
• Fluency in English and other languages preferred
• Proficiency in MS Office tools

Join us, and let’s connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.