Front Desk & Guest Services Executive

National University of Singapore; Singapore; On-site; SGD 36,000 - 51,000; Full time

Benefits offered by this job

Employee referral eligible

Job summary

National University of Singapore is seeking a Guest Services & Operations professional to manage daily front desk operations at the Kent Ridge Campus. You will handle guest registration, room allocation, check-in/check-out, and respond to inquiries with a focus on service excellence.

The role requires strong communication, basic cashiering skills, and the ability to work shifts including weekends and holidays.

Qualifications

• Diploma in Hospitality, Tourism, or a related field.
• Prior experience in customer service or front office operations is preferred.
• Familiarity with front office systems such as StarRez is an advantage.
• Willing to work shifts, including weekends and public holidays.

Responsibilities

• Manage daily front desk operations, including guest registration, room allocation, and check-in/check-out.
• Respond to guest inquiries, feedback, and complaints promptly and professionally.
• Perform cashiering duties, including billing, postings, refunds, and payment reconciliation.
• Operate mobile, kiosk, and digital guest communication systems independently.
• Provide concierge assistance, such as transport arrangements, luggage handling, and local information.

Skills

Interpersonal communication

Customer service

Cashiering

Multitasking

Team player

Education

Diploma in Hospitality or related field

Tools

StarRez

Job description

National University of Singapore is seeking a Guest Services & Operations professional to manage daily front desk operations at the Kent Ridge Campus. You will handle guest registration, room allocation, check-in/check-out, and respond to inquiries with a focus on service excellence.

The role requires strong communication, basic cashiering skills, and the ability to work shifts including weekends and holidays.