Front Desk & Patient Experience Executive

EDGE HEALTHCARE PTE. LTD.; Singapore; On-site; SGD 27,000 - 33,000; Full time

Job summary

EDGE HEALTHCARE PTE. LTD. in Singapore is seeking a dependable front desk receptionist to welcome patients and manage day-to-day clinic operations. You will handle bookings, inquiries and registrations while maintaining a friendly, organised reception area.

The role requires strong communication, reliability and the ability to work both independently and as part of a team. Rotating weekday and alternate Saturday shifts are included.

Qualifications

• Reliable, punctual and committed to responsibilities.
• Friendly, approachable with good communication skills.
• Good organisational skills and attention to detail.
• Able to multitask and prioritise during busy periods.
• Capable of working independently while supporting a team.
• Willingness to take initiative and learn.
• Comfortable using computers and learning new systems.
• Previous experience in customer service, hospitality, healthcare or administration is an advantage.

Responsibilities

• Welcoming patients and assisting with appointments and enquiries.
• Managing appointment bookings, cancellations, rescheduling and practitioner schedules.
• Responding to phone calls, emails and WhatsApp messages professionally and promptly.
• Handling patient registrations, payments, invoicing and administrative tasks accurately.
• Coordinating with practitioners to ensure smooth clinic schedules.
• Managing daily opening and closing of the clinic and working independently when required.
• Keeping the reception area clean, organised and welcoming.
• Following up on outstanding enquiries and admin tasks to ensure nothing is overlooked.
• Supporting colleagues across clinics when additional assistance is needed.

Job description

If You're Someone Who Takes Pride in Your Work

We're looking for someone who is dependable, attentive and genuinely enjoys working with people.

Someone who notices the little things, communicates well and takes initiative without always needing to be asked. You don't need to know everything from day one, but you should be willing to learn, take responsibility and follow through on what needs to be done.

If you're someone who enjoys being part of a supportive team while also being confident working independently, we'd love to hear from you.

What You'll Be Doing

As part of our front desk team, you'll be one of the first people our patients meet and speak with. You'll help create a welcoming, organised and comfortable experience while supporting the day-to-day operations of our clinics.

Your responsibilities will include:

1. Welcoming patients and assisting them with their appointments and enquiries.

2. Managing appointment bookings, cancellations, rescheduling and practitioner schedules.

3. Responding to phone calls, emails and WhatsApp messages in a timely and professional manner.

4. Handling patient registrations, payments, invoicing and administrative matters accurately.

5. Coordinating with practitioners to ensure appointments and clinic schedules run smoothly.

6. Managing the daily opening and closing of the clinic, including working independently when required.

7. Keeping the reception area clean, organised and welcoming.

8. Following up on outstanding enquiries, requests and administrative tasks to ensure nothing is overlooked.

9. Supporting colleagues across our clinics when additional assistance is needed.

What We're Looking For

• Someone reliable, punctual and committed to their responsibilities.

• A friendly and approachable personality with good communication skills.

• Good organisational skills and attention to detail.

• Comfortable managing multiple tasks and prioritising when things get busy.

• Able to work independently while also being a supportive team member.

• Someone who takes initiative, follows through and is willing to learn.

• Comfortable using computers and learning new systems.

• Previous experience in customer service, hospitality, healthcare or administration would be an advantage, but is not essential.

We value attitude, reliability and willingness to learn just as much as previous experience.

Working Hours

Weekdays (Monday to Friday)

• Morning shift: 7:45 AM to 4:00 PM

• Afternoon shift: 11:45 AM to 8:00 PM

• Rotating schedule of two weeks on morning shifts followed by two weeks on afternoon shifts.

Alternate Saturdays

• 7:45 AM to 2:00 PM

Please note that this position requires rotating shifts, and standard office hours are not available. We encourage applicants to consider the working schedule before applying.

Working Hours

• Weekdays
  7:45 AM to 4:00 PM or 11:45 AM to 8:00 PM (You will be required to rotate between both shifts.
  This follows a two week morning and two week afternoon cycle.)

• Saturdays on alternate weeks
  7:45 AM to 2:00 PM

Standard office hours are not available. Please apply only if you are comfortable with this schedule.