Front Desk Receptionist

ZEN BEAUTY PTE. LTD.; Singapore; On-site; SGD 26,000 - 38,000; Full time

Job summary

ZEN BEAUTY PTE. LTD. in Singapore is seeking a reliable Front Desk Receptionist to manage daily front-of-house operations, ensuring smooth appointment scheduling, accurate sales processing, and exceptional customer service in a fast-paced beauty setting.

You will handle bookings, payments, greet walk-ins, respond to inquiries via in-person, phone, or WhatsApp, maintain guest records, prepare basic reports, and support the team with ad hoc duties to keep the outlet presentable.

Qualifications

• Basic computer literacy with POS systems, spreadsheets, and messaging platforms.
• Strong organizational and multitasking skills.
• Ability to work in a fast-paced, high-pressure environment.
• Good communication and interpersonal skills.
• Positive attitude, responsible, and customer-oriented.

Responsibilities

• Handle appointment bookings, rescheduling, and cancellations.
• Process sales invoices and payments; record packages and services.
• Greet customers and respond to inquiries in-person, on the phone, or via WhatsApp.
• Maintain accurate customer records and prepare basic outlet reports.
• Assist with ad hoc duties and keep the front desk clean and presentable.

Skills

Customer service

Communication

Time management

Multitasking

POS familiarity

Tools

POS systems

Spreadsheet software

WhatsApp

Job description

We are seeking a reliable and customer-focused Front Desk Receptionist to manage daily front-of-house operations. This role is key in ensuring smooth appointment scheduling, accurate sales processing, and providing excellent customer service in a fast-paced environment.

Key Responsibilities

1. Appointment Management

• Handle booking, rescheduling, and cancellations of customer appointments

• Manage daily appointment schedules to optimize outlet efficiency

• Coordinate with therapists to ensure smooth service flow

2. Sales & Billing

• Accurately key in sales invoices and process customer payments

• Ensure proper recording of packages, services, and product sales

• Assist in basic daily sales reconciliation

3. Customer Service

• Greet and attend to walk-in and existing customers

• Respond to customer inquiries (in-person, phone, WhatsApp)

• Provide basic service information and recommend suitable packages

4. Administrative Duties

• Maintain customer records and update system accurately

• Prepare basic reports and support outlet documentation

• Ensure front desk area is clean, organized, and presentable

5. Ad Hoc Duties

• Assist with operational tasks as required by management

• Support team in daily outlet activities

Requirements

• Basic computer literacy (comfortable with POS systems, spreadsheets, and messaging platforms)

• Strong organizational and multitasking skills

• Able to work in a fast-paced and high-pressure environment

• Good communication and interpersonal skills

• Positive attitude, responsible, and customer-oriented