Front Desk Manager: Elevate Guest Experience & Team

Conrad Singapore Orchard; Singapore; On-site; SGD 80,000 - 105,000; Full time

Benefits offered by this job

Hilton Honors perks (implicit)

Corporate hotel environment

Job summary

Conrad Singapore Orchard in Singapore seeks a Front Desk Manager to lead the front desk and guest services teams, ensuring seamless check-in/check-out and outstanding service. You will coordinate with Housekeeping, Reservations and other departments, oversee VIP arrivals, manage rosters and training, and uphold Hilton and Conrad standards to deliver memorable stays.

The role focuses on guest experience, service recovery and revenue initiatives such as upselling and Hilton Honors enrolment, while

Qualifications

• Experience in hotel front desk operations
• Strong leadership and people management skills
• Excellent guest service orientation

Responsibilities

• Oversee daily Front Desk operations including check-in/check-out, cashiering and guest services.
• Ensure compliance with brand standards and hotel policies.
• Manage manpower allocation, shift coverage and operational readiness.
• Monitor room inventory, VIP arrivals and special requests with Housekeeping/Reservations.
• Ensure effective shift handovers, daily briefings and issue follow-up.
• Identify operational challenges and implement improvements to enhance efficiency and guest satisfaction.
• Lead, supervise and develop the Front Desk team including Duty Managers and Guest Service Executives.
• Set clear expectations for performance, standards and conduct; provide coaching and evaluations.
• Oversee rosters, attendance, leave planning and training needs; support succession planning.
• Address performance concerns and foster a positive working environment.
• Deliver personalised service in line with Conrad/Hilton standards; manage guest recovery and escalations.
• Ensure VIP and Hilton Honors recognition and Stay Experience monitoring.
• Monitor guest feedback and implement improvement plans.
• Drive upselling, Hilton Honors enrolment and departmental revenue targets.
• Maintain financial controls for cashiering and billing; coordinate with Finance.
• Encourage continuous improvement and regular performance reviews.

Job description

Conrad Singapore Orchard in Singapore seeks a Front Desk Manager to lead the front desk and guest services teams, ensuring seamless check-in/check-out and outstanding service. You will coordinate with Housekeeping, Reservations and other departments, oversee VIP arrivals, manage rosters and training, and uphold Hilton and Conrad standards to deliver memorable stays.

The role focuses on guest experience, service recovery and revenue initiatives such as upselling and Hilton Honors enrolment, while