Front Desk & Guest Experience Leader

Hilton; Singapore; On-site; SGD 45,000 - 68,000; Full time

Job summary

Hilton Singapore is seeking a Front Desk Guest Service Executive to manage the daily operations of the front office and guest services, ensuring guests receive outstanding service. You will oversee check-in and check-out, resolve guest concerns, and lead a team of front desk agents and guest service representatives to meet Hilton's high standards and create memorable experiences for every guest.

This role is ideal for hospitality professionals who thrive in fast-paced environments and take pride

Responsibilities

• Manage daily front office operations and guest services.
• Oversee check-in and check-out processes.
• Resolve guest concerns promptly and professionally.
• Lead a team of front desk agents and guest service representatives.
• Uphold Hilton's service standards to deliver memorable stays.

Job description

Hilton Singapore is seeking a Front Desk Guest Service Executive to manage the daily operations of the front office and guest services, ensuring guests receive outstanding service. You will oversee check-in and check-out, resolve guest concerns, and lead a team of front desk agents and guest service representatives to meet Hilton's high standards and create memorable experiences for every guest.

This role is ideal for hospitality professionals who thrive in fast-paced environments and take pride