Front Desk Guest Service Executive - Conrad Singapore Orchard

Hilton; Singapore; On-site; SGD 45,000 - 68,000; Full time

Job summary

Hilton Singapore is seeking a Front Desk Guest Service Executive to manage the daily operations of the front office and guest services, ensuring guests receive outstanding service. You will oversee check-in and check-out, resolve guest concerns, and lead a team of front desk agents and guest service representatives to meet Hilton's high standards and create memorable experiences for every guest.

This role is ideal for hospitality professionals who thrive in fast-paced environments and take pride

Responsibilities

• Manage daily front office operations and guest services.
• Oversee check-in and check-out processes.
• Resolve guest concerns promptly and professionally.
• Lead a team of front desk agents and guest service representatives.
• Uphold Hilton's service standards to deliver memorable stays.

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will manage the daily operations of the front office and guest services teams, ensuring that all guests receive outstanding service. You will manage check-in and check-out processes, resolve guest concerns, and lead a team of front desk agents and guest service representatives to meet the hotel’s service standards. As aFront Desk Guest Service Executive, you’re not just managing daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.