Luxury Executive Floor Manager - VIP Guest Services Lead

Conrad Singapore Orchard

Singapore

On-site

SGD 90,000 - 130,000

Full time

5 days ago

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Benefits offered by this job

110 nights travel perks

Health & welfare benefits

Job summary

Conrad Singapore Orchard is seeking an Executive Floor Manager to oversee the Executive Floor and Lounge, delivering personalized luxury service to VIP guests from check-in to check-out. You will lead, coach and develop the team, schedule staff, and ensure brand standards, safety, and seamless guest experiences while collaborating with other departments and leveraging hospitality tech tools.

The role requires outstanding leadership and a passion for guest satisfaction, with market-aligned

Qualifications

Minimum 5 years of relevant hospitality experience (customer service, Front Office or guest relations).
Experience in leading, supervising and developing a team.
Calm, efficient, resourceful and organised.

Responsibilities

Oversee the overall performance and daily operations of the Executive Floor and Executive Lounge.
Lead, train and develop team members through coaching and appraisals.
Manage team scheduling and ensure staffing aligns with requirements.
Deliver service in line with brand standards and guest expectations.
Oversee check-in/check-out for Executive Floor guests with personalised service.
Coordinate VIP arrangements, room allocations and amenities with departments.
Handle guest inquiries and complaints promptly and efficiently.
Maintain guest recognition programmes for special occasions and VIPs.
Ensure compliance with safety and operational procedures.