Front Desk Manager - Conrad Singapore Orchard

Hilton; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Hilton Singapore is seeking a Front Desk Manager to lead the daily front office and guest services operations, ensuring guests receive outstanding service from check-in to check-out. You will motivate a team of front desk agents and guest service representatives to uphold Hilton's standards of hospitality.

You will resolve guest concerns, coordinate with other hotel departments, and strive to deliver memorable experiences that elevate every guest stay and reflect the light-hearted service Hilton

Qualifications

• Experience leading front desk or guest services teams.
• Strong communication and problem-solving skills.
• Proven ability to manage check-in/check-out processes and guest concerns.

Responsibilities

• Oversee the daily operations of the front office and guest services teams to meet service standards.
• Manage check-in and check-out processes and resolve guest concerns.
• Lead and develop a team of front desk agents and guest service representatives to deliver memorable experiences.

Skills

Front desk operations

Guest services

Team leadership

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the daily operations of the front office and guest services teams, ensuring that all guests receive outstanding service. You will manage check-in and check-out processes, resolve guest concerns, and lead a team of front desk agents and guest service representatives to meet the hotel’s service standards. As a Front Desk Manager, you’re not just overseeing daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.