Front Desk Lead – Aesthetic Clinic & Patient Care

Service Connections HR Consultancy Pte Ltd; Singapore; On-site; SGD 28,000 - 33,000; Full time

Job summary

Service Connections HR Consultancy Pte Ltd is seeking a friendly Front Office Executive to manage front-desk operations at an aesthetic clinic in Singapore. You will greet patients, coordinate appointments, handle calls and inquiries, and provide essential administrative support.

Based at Raffes Place Collyer Quay, the role requires excellent communication, organisational skills and a patient, service-oriented approach to ensure a welcoming environment and smooth daily operations.

Qualifications

• Minimum SPM, GCE 'O' Level, NITEC, Diploma or equivalent
• Prior reception, customer service, clinic administration or hospitality experience is advantageous
• Good communication and interpersonal skills
• Proficient with Microsoft Office and basic computer use
• Strong organisational and multitasking abilities
• Pleasant, patient and customer-oriented personality
• Ability to handle inquiries and difficult situations professionally

Responsibilities

• Welcome and assist patients and visitors in a professional and courteous manner
• Manage appointment bookings, rescheduling, and cancellations
• Handle incoming telephone calls, emails, WhatsApp messages, and general inquiries
• Assist with patient registration and maintain accurate records
• Coordinate appointment schedules with medical professionals and clinic staff
• Process payments, issue receipts, and assist with daily billing reconciliation
• Provide general information on clinic services, promotions, and appointment procedures
• Follow up with patients on appointment confirmations and relevant administrative matters
• Maintain a clean, organised and welcoming reception area
• Assist with general administrative duties, filing and documentation
• Ensure patient confidentiality and compliance with applicable data protection requirements

Skills

Customer service

Front desk

Multitasking

Office software

Communication

Education

SPM/GCE O Level

Diploma or equivalent

Tools

Microsoft Office

Job description

Service Connections HR Consultancy Pte Ltd is seeking a friendly Front Office Executive to manage front-desk operations at an aesthetic clinic in Singapore. You will greet patients, coordinate appointments, handle calls and inquiries, and provide essential administrative support.

Based at Raffes Place Collyer Quay, the role requires excellent communication, organisational skills and a patient, service-oriented approach to ensure a welcoming environment and smooth daily operations.