Front Desk & Patient Experience Coordinator

AETAS AESTHETICS PTE. LTD.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

AETAS AESTHETICS PTE. LTD. is seeking a welcoming front desk professional to manage patient arrivals, inquiries and appointments. You will support a busy clinic by ensuring an organised, courteous experience for every patient and coordinate with doctors and therapists as needed.

Responsibilities include billing, record keeping and general administrative support, while maintaining patient confidentiality and a professional appearance in a fast-paced environment in Singapore.

Qualifications

• Experience in reception or front desk preferred.
• Clear and professional communication, in person and written.
• Comfortable using clinic management software.
• Accurate handling of appointments, records and payments.
• Confidential, discreet and respectful with patients.

Responsibilities

• Welcome patients and manage arrival, registration and departure.
• Respond to enquiries via phone/WhatsApp and other channels clearly and promptly.
• Provide information on appointments, services, products and clinic policies.
• Refer medical questions to doctors when needed.
• Handle patient concerns and follow up until resolution.

Skills

Front desk experience

Customer service

Communication skills

Attention to detail

Computer literacy

Tools

Clinic management software

POS system

MS Office

Job description

AETAS AESTHETICS PTE. LTD. is seeking a welcoming front desk professional to manage patient arrivals, inquiries and appointments. You will support a busy clinic by ensuring an organised, courteous experience for every patient and coordinate with doctors and therapists as needed.

Responsibilities include billing, record keeping and general administrative support, while maintaining patient confidentiality and a professional appearance in a fast-paced environment in Singapore.