Front Desk & Guest Services Manager

EDITION; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

EDITION Hotels in Singapore seeks a Managing Front Office leader to oversee Bell Staff, Switchboard, Guest Services and Front Desk operations. You will direct and coordinate daily activities to ensure guest arrival/departure procedures run smoothly while driving guest satisfaction and department profitability.

As a department head, you will mentor managers and staff, control operating costs, and ensure adherence to standard operating procedures and company policies, delivering exceptional

Qualifications

• High school diploma or GED with 4 years' experience in guest services or front desk.
• Or 2-year degree with 2 years' experience in guest services/front desk.

Responsibilities

• Lead and supervise Bell Staff, Switchboard, Guest Services, and Retail operations.
• Drive guest satisfaction and financial performance of the Front Office.
• Set expectations and monitor performance across Front Office roles.
• Manage day-to-day operations and staffing levels to meet service and business goals.
• Ensure compliance with Front Office policies and SOPs.
• Act as Service Champion for the Front Office and inspire a positive guest experience.

Skills

Front Office Leadership

Guest Services

Team Management

Budgeting

Education

High school diploma or GED; 4 years experience in guest services/front desk

2-year degree in Hotel/Restaurant Management or related field; 2 years experience in guest services/front desk

Job description

EDITION Hotels in Singapore seeks a Managing Front Office leader to oversee Bell Staff, Switchboard, Guest Services and Front Desk operations. You will direct and coordinate daily activities to ensure guest arrival/departure procedures run smoothly while driving guest satisfaction and department profitability.

As a department head, you will mentor managers and staff, control operating costs, and ensure adherence to standard operating procedures and company policies, delivering exceptional