Front Office Supervisor: Guest Services Leader

Westin Hotels & Resorts; Singapore; On-site; SGD 70,000 - 95,000; Full time

Job summary

Westin Hotels & Resorts in Singapore is seeking a Front Office Leader to assist the Front Office Manager and supervise Bell/Door Staff, Switchboard, and Guest Services/Front Desk. You will direct daily operations to ensure smooth check-in and check-out, guest satisfaction, and strong financial performance of the department.

The role emphasizes staff coaching, collaboration with management, and maintaining high service standards to deliver a premium guest experience in a busy hotel environment.

Qualifications

• High school diploma or GED; 2 years experience in guest services/front desk.
• Alternatively, a 2-year degree in Hotel/Restaurant Management or related major; no work experience required.

Responsibilities

• Assist Front Office Manager in administering front office functions.
• Supervise Bell/Door Staff, Switchboard and Front Desk.
• Ensure efficient check-in and check-out processes.
• Maintain guest and employee satisfaction and maximize department financial performance.

Skills

Leadership

Customer service

Communication

Education

High school diploma or GED

2-year degree in Hospitality/Business

Tools

Front Office software

Job description

Westin Hotels & Resorts in Singapore is seeking a Front Office Leader to assist the Front Office Manager and supervise Bell/Door Staff, Switchboard, and Guest Services/Front Desk. You will direct daily operations to ensure smooth check-in and check-out, guest satisfaction, and strong financial performance of the department.

The role emphasizes staff coaching, collaboration with management, and maintaining high service standards to deliver a premium guest experience in a busy hotel environment.