Guest Experience Lead – Front Desk

LUXURY ISLANDS PTE. LTD.; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

LUXURY ISLANDS PTE. LTD. is seeking a Guest Services Executive (Front Office) to be the first point of contact for guests and visitors, delivering professional, courteous, and efficient front desk service.

You will manage check-ins/check-outs, handle inquiries and reservations, and coordinate with other departments. This role involves maintaining accurate records, providing information on hotel facilities and local attractions, handling VIP arrivals and special requests, and ensuring compliance

Responsibilities

• Greet all guests warmly upon arrival and provide a professional first impression of the hotel.
• Process guest check-ins and check-outs accurately, including room assignments, rate verification, and payment handling.
• Resolve guest requests and complaints promptly, escalating to the Front Office Manager or relevant department when necessary.
• Provide information on hotel facilities, services, local attractions, and transportation.
• Manage VIP arrivals, special requests, and personalized guest preferences in coordination with the Front Office Manager.
• Handle inbound phone calls, emails, and in-person enquiries regarding room availability, rates, and bookings.
• Maintain accurate guest communication logs and ensure follow-up on pending requests.
• Coordinate with Housekeeping, Maintenance, and other departments on room status, special requests, and VIP arrangements.
• Prepare and maintain daily front office reports (e.g., occupancy, arrivals, departures, revenue summaries) as required.
• Handle incoming and outgoing mail, courier, and guest parcels with proper documentation.
• Ensure all guests and visitors are properly registered and comply with hotel security and immigration procedures.
• Follow hotel safety and security protocols, including access control, emergency procedures, and incident reporting.
• Maintain confidentiality of guest information and internal data in line with company and legal requirements.

Job description

LUXURY ISLANDS PTE. LTD. is seeking a Guest Services Executive (Front Office) to be the first point of contact for guests and visitors, delivering professional, courteous, and efficient front desk service.

You will manage check-ins/check-outs, handle inquiries and reservations, and coordinate with other departments. This role involves maintaining accurate records, providing information on hotel facilities and local attractions, handling VIP arrivals and special requests, and ensuring compliance