Front Desk Executive – Campus Residences

INSEAD; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

INSEAD Asia Campus in Singapore is seeking a Front Desk Executive for its Residences. You will manage the Main and Residences Reception, delivering exceptional service and a welcoming environment for guests, participants and staff across INSEAD’s campus.

You will oversee visitor registration, inquiries, billing, room keys and coordination with housekeeping to maintain high hospitality standards. This is a full-time, on-site role with a five-day week and rotating shifts including 7am–4pm,

Qualifications

• Minimum GCE ‘O’ Level; a Diploma in Hospitality or related discipline preferred.
• Minimum 2 years of hospitality experience in hotels, serviced residences or related guest-facing environments.
• Strong customer service orientation with a passion for creating memorable guest experiences.
• Proficiency in Microsoft Office; knowledge of Opera systems would be advantageous.

Responsibilities

• Deliver front desk services across Main Reception and Residences Reception, ensuring a positive and professional experience for all visitors and guests.
• Manage visitor registration, access control processes and VIP parking arrangements in line with INSEAD policies.
• Handle emails, telephone inquiries and requests, directing to appropriate stakeholders.
• Coordinate guest check-in/check-out and accurately process billing and payments.
• Collaborate with housekeeping and service providers to ensure smooth operational delivery.
• Maintain records and ensure compliance with safety, security and operational requirements.

Skills

Customer service

Interpersonal skills

Telephone handling

Teamwork

Education

Diploma in Hospitality

Tools

Microsoft Office

Opera PMS

Job description

INSEAD Asia Campus in Singapore is seeking a Front Desk Executive for its Residences. You will manage the Main and Residences Reception, delivering exceptional service and a welcoming environment for guests, participants and staff across INSEAD’s campus.

You will oversee visitor registration, inquiries, billing, room keys and coordination with housekeeping to maintain high hospitality standards. This is a full-time, on-site role with a five-day week and rotating shifts including 7am–4pm,