Senior Front Office Leader, Housing & Guest Services

National University Of Singapore; Singapore; On-site; SGD 4,000 - 5,000; Full time

Job summary

National University of Singapore on Kent Ridge Campus is seeking a Senior Executive (Housing Services, Front Office Duty Manager) to lead guest services and front desk operations within Campus Life.

The role involves supervising Front Office staff, managing check-in/out, cashiering, and coordinating with housekeeping and other departments to ensure exceptional service for residents and visitors across shifts.

Qualifications

• Diploma in Hospitality, Tourism, or related field preferred.
• Minimum 2–3 years of front office or guest services experience, with some supervisory exposure.
• Knowledge of StarRez is an advantage.

Responsibilities

• Provide professional front desk services including check-in, check-out, registration, and room assignment.
• Handle guest inquiries, feedback, and complaints promptly to maintain satisfaction and service standards.
• Manage cashiering duties including billing, posting, and payment reconciliation.
• Serve as shift leader, ensuring smooth operations during assigned shifts.
• Support concierge functions including transport arrangement, luggage assistance, and guest requests.
• Monitor lobby presentation and readiness for service at all times.
• Assist with digital guest touchpoints including mobile, kiosk, and self-service channels, as well as StarRez system operations, delivery robot coordination, and guest chat management.
• Supervise and guide Front Office Executives and Associates in daily operations.
• Conduct on-the-job coaching and ensure adherence to SOPs and service standards.
• Support onboarding of new hires, reinforce hotel procedures, and maintain team morale.
• Assist with roster planning and ensure effective shift handovers.
• Verify shift reports, cashier summaries, and guest feedback logs.
• Maintain adequate inventory of Front Office supplies.
• Ensure accuracy in billing, posting, and payment processes.
• Coordinate with Housekeeping, Engineering, and other departments to ensure seamless service delivery.
• Communicate guest issues, operational updates, and feedback to the Assistant Manager in a timely manner.
• Participate actively in daily briefings and inter-departmental meetings.
• Respond to emergency situations in accordance with hotel safety and evacuation protocols.
• Report safety or security concerns promptly to management.
• Maintain readiness for emergency response and guest safety situations.

Skills

Front Office Operations

Guest Services

Cashiering

Team Supervision

Communication Skills

StarRez System

MS Office

Education

Diploma in Hospitality

Tools

StarRez

Hotel Management Systems

Job description

National University of Singapore on Kent Ridge Campus is seeking a Senior Executive (Housing Services, Front Office Duty Manager) to lead guest services and front desk operations within Campus Life.

The role involves supervising Front Office staff, managing check-in/out, cashiering, and coordinating with housekeeping and other departments to ensure exceptional service for residents and visitors across shifts.