Guest Experience Manager, Front Office

NEW PARK PROPERTY PTE. LTD.; Singapore; On-site; SGD 55,000 - 75,000; Full time

Job summary

NEW PARK PROPERTY PTE. LTD. is seeking a Guest Services Manager to oversee daily Front Office operations and ensure top-tier hospitality. You will respond to guest incidents, anticipate needs, and lead a team to deliver memorable service.

In this role, you will monitor bookings, supervise staff, handle inquiries and complaints, and collaborate with Finance on credit policies. Strong communication and guest-centric approach are essential.

Responsibilities

• Accommodate guest needs and requests with personalized service.
• Monitor daily bookings and ensure rooms are prepared prior to check-in.
• Assist with the daily operations of Front Office.
• Supervise daily duties, assign tasks, and check on progress.
• Handle guests’ enquiries and incidents.
• Maintain close contact with guests to understand feedback and trends.
• Resolve complaints and negotiate to settle grievances.
• Strive to improve service performance and deliver above-and-beyond guest satisfaction.
• Collaborate with Finance on credit policies and procedures.
• Understand the impact of Front Office operations on property financial goals.

Job description

NEW PARK PROPERTY PTE. LTD. is seeking a Guest Services Manager to oversee daily Front Office operations and ensure top-tier hospitality. You will respond to guest incidents, anticipate needs, and lead a team to deliver memorable service.

In this role, you will monitor bookings, supervise staff, handle inquiries and complaints, and collaborate with Finance on credit policies. Strong communication and guest-centric approach are essential.