Front Desk & Customer Service Lead — 4-Day Week (Singapore)

LVL Music Academy; Singapore; On-site; SGD 20,000 - 27,000; Full time

Benefits offered by this job

Staff discounts on instruments and 1

Health insurance

Professional development

Employee discount

Job summary

LVL Music Academy in Singapore is seeking a Customer Service Executive to support daily operations for students and parents. You will collaborate with the Centre Manager to manage enquiries, scheduling, and administrative tasks.

Responsibilities include following up on enquiries, booking trials and enrolments, and maintaining accurate records. The role requires clear English communication and a positive, organized approach, with weekend and retail hours.

Qualifications

• Clear communication in English is required.
• Organised and able to handle multiple tasks.
• Willingness to learn and adapt in a busy environment.
• Comfortable working weekends and retail hours.

Responsibilities

• Respond to student and parent enquiries via WhatsApp, phone, and walk-ins.
• Assist with trial lesson bookings and student enrolments.
• Manage scheduling, attendance, and student records.
• Handle basic billing and administrative tasks; maintain centre cleanliness and organisation.

Skills

Communication

Organization

Multitasking

Positive attitude

Weekend readiness

Job description

LVL Music Academy in Singapore is seeking a Customer Service Executive to support daily operations for students and parents. You will collaborate with the Centre Manager to manage enquiries, scheduling, and administrative tasks.

Responsibilities include following up on enquiries, booking trials and enrolments, and maintaining accurate records. The role requires clear English communication and a positive, organized approach, with weekend and retail hours.