Front Desk Associate (Receptionist) #ESS

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD in Singapore is seeking a customer-facing service professional to deliver high-quality support. You will handle customer needs and issues promptly, ensuring a smooth client experience across departments, with a structured 3+2 work week.

The role emphasizes professional front-line service and proactive problem resolution within a collaborative environment. Responsibilities include identifying customer needs, owning and resolving issues, and supporting improvements that

Responsibilities

• Provide professional front-line service to customers.
• Identify customer needs and maintain high service satisfaction.
• Take ownership of issues and resolve them
• Support process improvements to enhance customer experience.
• Liaise with internal departments to ensure smooth operations.

Job description

Working Schedule: 3+2 work week

• Weekdays: 1pm – 10pm (8hrs excl. break)
• Weekends: 8:30am – 6:30pm (9hrs excl. break)

Job Summary

A customer-facing service role focused on delivering high-quality support, handling customer needs and issues promptly, and ensuring a smooth client experience across departments.

Key Responsibilities

• Provide professional front-line service to customers.

• Identify customer needs and maintain high service satisfaction.

• Take ownership of issues and resolve them

• Support process improvements to enhance customer experience.

• Liaise with internal departments to ensure smooth operations.