RECEPTIONIST

57 EMPLOYMENT AGENCY PTE. LTD.; Singapore; On-site; SGD 20,000 - 31,000; Full time

Job summary

57 EMPLOYMENT AGENCY PTE. LTD. is seeking a Hotel Front Desk Receptionist to handle check-in/check-out, reservations, and guest inquiries. You will verify payment data, register guests, and coordinate with housekeeping to ensure rooms are ready and well-maintained.

The role requires strong interpersonal skills, the ability to work evenings, weekends, and rotating night shifts, and a professional approach to guest relations.

Qualifications

• Work experience as a Hotel Front Desk Receptionist.
• Able to work independently and as a team.
• Able to work during weekends and holidays.
• Able to work night shift.
• Able to work on rotating shift.
• Good interpersonal and communication skills.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients' complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• To check-in and check-out hotel guests with the issuance of rooms and keys efficiently.

Skills

Customer service experience

Interpersonal skills

Teamwork

Job description

Job Description:

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients' complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• To check-in and check-out hotel guests with the issuance of rooms and keys efficiently.

Job Requirement:

• Work experience as a Hotel Front Desk Receptionist.
• Able to work independently and as a team.
• Able to work during weekends and holidays.
• Able to work night shift.
• Able to work on rotating shift.
• Good interpersonal and communication skills.