Freight Forwarding Customer Success Specialist

REVUP PROSERVICES PTE. LTD.; Singapore; On-site; SGD 50,000 - 73,000; Full time

Job summary

REVUP PROSERVICES PTE. LTD. in Singapore is seeking an organized freight forwarding professional to handle quotations, shipment arrangements and day-to-day operational matters in a fast-paced environment.

You will prepare freight quotations, coordinate with customers and overseas agents, verify import/export documents, and drive accurate data entry and timely updates while supporting sales and marketing initiatives.

Qualifications

• 2+ years of experience in freight forwarding, logistics or a similar industry.

Responsibilities

• Attend to customer enquiries on quotations, shipment arrangements and day-to-day operational matters.
• Prepare freight quotations and arrange the activation of import, export and cross-trade shipments.
• Coordinate closely with customers, overseas agents and internal teams to facilitate smooth shipment operations.
• Handle and verify import and export documentation, ensuring all required paperwork is completed within the required timelines.
• Follow up on shipment movements and keep customers updated on the latest status and any changes.
• Investigate and resolve customer concerns or operational issues, working with relevant parties on corrective actions where necessary.
• Deliver consistent customer service by adhering to established processes, company policies and service standards.
• Perform accurate data entry and maintain up-to-date shipment records, reports and documentation.
• Support sales and marketing initiatives and other related activities when required.
• Carry out other duties and assignments as directed by management.

Skills

Freight forwarding

Logistics

Job description

REVUP PROSERVICES PTE. LTD. in Singapore is seeking an organized freight forwarding professional to handle quotations, shipment arrangements and day-to-day operational matters in a fast-paced environment.

You will prepare freight quotations, coordinate with customers and overseas agents, verify import/export documents, and drive accurate data entry and timely updates while supporting sales and marketing initiatives.