Freight Forwarding Customer Success Executive

Private Advertiser; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Private Advertiser in Singapore is seeking a detail‑oriented logistics clerk to handle local and overseas customer orders, coordinate handoffs to the operations team, and keep customers updated on shipment status.

You will liaise with overseas agents and internal teams, address inquiries and complaints, and ensure smooth import/export and cross‑trades. Proficiency in English and Chinese plus at least one year of experience is required.

Qualifications

• At least N/ O Level or equivalent in logistics/transport.
• Proficient in English and Chinese, written and spoken.
• Minimum of 1 year working experience.

Responsibilities

• Take in all orders from local and overseas customers and process them before handing over to operations team.
• Keep customers updated on shipment status or requests.
• Ensure smooth operation of airfreight, sea freight, import/export and cross‑trade.
• Maintain good relationships with overseas agents and customers to promote sales.
• Handle customer complaints and ensure all issues are addressed.
• Attend to and resolve customers' inquiries.
• Liaise with internal stakeholders such as operations and sales for smooth operations.

Skills

English & Chinese bilingual

Education

N/ O Level

Professional Certificate/NiTEC

Diploma

Advanced/Higher/Graduate Diploma

Logistics/Transportation

Job description

Private Advertiser in Singapore is seeking a detail‑oriented logistics clerk to handle local and overseas customer orders, coordinate handoffs to the operations team, and keep customers updated on shipment status.

You will liaise with overseas agents and internal teams, address inquiries and complaints, and ensure smooth import/export and cross‑trades. Proficiency in English and Chinese plus at least one year of experience is required.